How to Ban an Entrant
Unfortunately there are times where we come across entrants who abuse the system and need to be removed from Giveaways. Did you know you can exclusively do this as a Host if an entrant is consistently bothersome? Here's how! -
Note: You are free to ban an entrant based on the following behavior -
- They have violated the Sweepstakes rules or our Terms
- They have acted or is acting in an offensive, abusive, obnoxious, racist, sexist, harassing, or belligerent manner
- Attempted to cause or is causing a disturbance, or otherwise negatively affecting the goodwill or reputation of you as a Host, Twitch or Trufan.io
Head to your PLAYR Dashboard and under Settings, you'll see 'Banned Users'.
Once there, click the 'Ban a User' button and complete the form that follows which should look like this:
Users who you have banned will appear under that Tab in Settings and will be unable to enter your giveaways - problem solved!
If you are experiencing trouble with an entrant and require further assistance, please feel free to reach out to us at firstname.lastname@example.org and we'll be happy to step in!